Do you
have any idea about handling a phone call in the right way? Having knowledge of
making
and receiving a phone call as well as handling telephone messages will surely
be
beneficial
for you. Learn how to do those very well in this unit.
Have
you ever made a phone call? What do you say first? Have you ever received a call? What do you ask the caller? What do you say if the caller
wants to speak to your father but he is not at home? What do you say when you want
the caller to leave a message?
Here are words and
expressions usually used in formal telephoning.
To make a call
-
Greetings
(Good morning/afternoon/evening).
-
May I
speak to …, please?
-
I’m
…(your name) from …(your company’s name)
-
I’m
calling about …(your purpose)
-
Could I speak to .....
-
Could
you put me through to Mr/Mrs…?
-
Could
I leave a message?
-
Could
you take my message for Mr/Mrs…?
To receive a
call
-
Greetings
(Good morning/afternoon/evening) + name
of your company.
-
Can I
help you? May I help you?
-
Who’s
calling, please? Who’s speaking, please?
-
May I
have your name, please? Could I have your number?
-
Hold
on, please. Just a moment, please.
-
I’m
sorry. The line is engaged. Sorry, Sir/Madam. The line is busy.
-
I’ll
put you through to Mr/Mrs…
-
Do you
want to hold on, or call again later?
-
Can I
take your message?
-
Could
you speak up, please? It’s a terrible connection.
Personal
Pronouns
No
|
Subject
|
Object
|
Possesive
Adjective
(diikuti benda)
|
Possesive
Pronoun
(milik)
|
Reflexive
Pronoun
|
1
|
They
|
Them
|
Their book
|
Theirs
|
Themselves
(jamak)
|
2
|
We
|
Us
|
Our book
|
Ours
|
Ourselves
(jamak)
|
3
|
I
|
Me
|
My book
|
Mine
|
Myself
|
4
|
You
|
You
|
Your book
|
Yours
|
Yourself
|
5
|
He
|
Him
|
His book
|
His
|
Himself
|
6
|
She
|
Her
|
Her book
|
Hers
|
Herself
|
7
|
It
|
It
|
-
|
Its
|
itself
|
Contoh Penggunaan Personal Pronouns
1.
You must start to call him
2. We should introduce ourselves right away to hers
3. They are going to talk us by their manager.
4.
You’d better identify yourself and your
affiliation, before asking for them
5. First of all, she ought to prepares
for her presentations
Exercise 1
Translate into good English !
1. Pak Amin memesan tiket dengan ku
2. Apakah kamu mengetahui tentang
taripnya ?
3. Barang bawaan itu milik kami
4. Dapatkah anda menyimpan kunci kamar kami?
5. Kami akan membayar makanan kami sendiri.
6. Dia (laki-laki) membawa barangnya sendiri.
7. Saya telah membayar tagihan pada
nya (perempuan)
8. Kemarin, mereka terbang ke Denpasar
dengan teman nya
9. Pak. Amin telah berangkat ke kantor nya.
10. Apakah anda akan menunggunya (laki-laki) disini?
Exercise 2
In pairs, study the following dialogue
and answer the questions. Then, act it out with your partner.
Secretary
: Good morning. Gama Corporation.
Can I help you?
Caller
: Good morning. May I speak
to Mr Fahrur Assegaf, please?
Secretary
: Who’s speaking, please?
Caller
: This is Apryan Siregar of
Horasindo Oil Company.
Secretary
: I beg your pardon, Sir.Could
you spell your first name, please?
Caller
: A-P-R-Y-A-N. That’s
APRYAN.
Secretary
: Thank you, Mr Apryan Siregar.
Just a moment, please.
Caller
: All right.
Secretary
: I’m sorry, Sir. Mr Assegaf is
in a meeting with the Board now.
Caller
: That’s OK! He is the
Headboard. Can I leave a message?
Secretary
: With pleasure, Sir.
Caller
: Please tell him to call me
back at 1 p.m. today.
Secretary
: Right, Sir. Could I have your
phone number, please?
Caller
: Sure. +62-817-410-4496.
Have you got that?
Secretary
: Yes, Sir. +62-817-410-4496.
Anything else, Sir?
Caller
: Is Mr Rahmat, his
assistant, in?
Secretary
: I’m sorry, Sir. He is attending
a seminar in Ogan Hotel. Could I take your message, Sir?
Caller
: Emm…please tell him that
I’ll come to see him at 9 tomorrow morning.
Secretary
: Right, Sir. I’ll give your
message.
Caller
: OK. Thank you for your
help. Goodbye.
Secretary
: You’re welcome, Sir. Goodbye.
Vocabulary:
board (kb)
: Dewan Direksi headboard (kb) : Pimpinan Dewan
Direksi attend (kkt) : menghadiri
Answer the
following questions. Number one has been done as an example.
1. Who
is the caller? (The caller is Mr Apryan Siregar.)
2.
Whom does he want to speak to?
3.
What does the secretary say to know who is calling?
4.
What does she say to clarify the caller’s name?
5. How
does the caller spell his name?
6.
What does he say when he wants to leave a message?
7.
What does the caller want Mr Assegaf to do?
8.
What is his message to Mr Rahmat?
Reservation letter
STARS ROAD INTERNATIONAL, Ltd.
3284A, Sky Light
Avenue
Melbourne
Front Office
Manager,
Siguntang Hotel
17 Musi Street,
Palembang
Dear Sir/Madam,
I would like to
book a single executive room for three nights from August 17th. Would you mind
reserving a comfort suite room and providing a private set of facilities,
please?
I expect to arrive
on Friday 17th around 7 a.m. and check in at your hotel immediately.
Please send me the
bill of payment I have to pay as soon as possible. I would like to pay it in
cash, then. Thank you for serving.
Yours faithfully,
Allan McGonagall
Fill this form based on the letter above
SIGUNTANG HOTEL
Jl. MUSI 17, Palembang
Phone (+62 711) 588 688 Fax. (+62 711) 588 689
RESERVATION FORM
First
name :
________________________________________________
Last
name :
_________________________________________________
Sex : 1. Male 2.
Female
Passport
number :
_________________________________________________
Nationality
:
_________________________________________________
Address
:
_________________________________________________
Phone :
_________________________________________________
Check
in date :
_________________________________________________
Check
out date :
_________________________________________________
Special
request :
________________________________________________
Room
type :
_________________________________________________
Payment
: 1. Credit 2.
Cash
Signature,
Date
_________________
_________________
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